On October 17, JD Express announced a comprehensive upgrade of its delivery services in Hong Kong and Macau. By establishing multiple express operation centers in these regions, JD Express has optimized the entire process through self-operated logistics and improved sorting and transportation procedures. This upgrade offers same-city express delivery, mutual delivery between Hong Kong and Macau, and delivery services from these regions to mainland China. In Hong Kong, same-city express delivery can be achieved in as fast as 4 hours, with evening deliveries extended until 10 PM. JD Logistics has been present in Hong Kong and Macau for many years, leveraging its leading integrated warehouse and distribution supply chain capabilities to provide B2B/B2C integrated warehousing and local delivery services.
A New Shopping Experience for Hong Kong and Macau Residents:
Same-City Delivery in as Fast as 4 Hours, Evening Deliveries Available
In recent years, the vibrant market in Hong Kong and Macau, along with increasingly frequent economic exchanges with mainland China, has led to higher demands for logistics and express delivery services. However, high logistics costs and lengthy transportation times have been pain points for users in these regions.
With this upgrade, JD Express has established new operation centers in Hong Kong, implementing a fully self-operated model. To further reduce transit times, each operation center in Hong Kong combines sorting centers with delivery stations, equipped with numerous semi-automated operation devices, significantly improving transit efficiency. The entire process can be completed in as fast as 4 hours. In Macau, same-city delivery can now be achieved by the next morning.
In addition to faster delivery times, JD Express has also brought high-standard services from the mainland to Hong Kong, including home delivery and evening deliveries until 10 PM, providing personalized delivery services for users who are inconvenient to receive packages during the day. Additionally, JD Express has implemented “smile labels” in Hong Kong and Macau, using technology to replace parts of telephone numbers and other personal information with smiley face icons, effectively protecting user privacy.
Ma Wei, head of JD Express’s business in Hong Kong, stated that this comprehensive upgrade of services in Hong Kong and Macau is the first time JD Express has brought its high-quality services, honed over more than a decade, to these regions. The company aims to serve Hong Kong and Macau users with humility and pragmatism, striving to provide a more secure and worry-free delivery experience.
Raising Industry Standards:
High-Quality Services Such as Home Delivery Launched in Hong Kong and Macau
This upgrade not only offers Hong Kong and Macau users more delivery options but also significantly improves JD Retail’s delivery efficiency and service experience in these regions.
A well-known health product manufacturer in Hong Kong recently partnered with JD Express. The company’s representative stated that JD Express addresses their customers’ demands for home delivery and faster shipping speeds, leading to increased order volumes. “Additionally, we’ve partnered with JD Retail, allowing various health products to be shipped directly from bonded warehouses, achieving next-day nationwide delivery with the help of JD Express.”
Since its inception, JD Express has made home delivery a standard for its services. In 2010, it was the first in the industry to introduce the “211″ time-limited delivery service, achieving half-day delivery speeds.
Today, JD Logistics’ high-quality delivery services cover almost all regions and populations nationwide. Even during major sales events like JD’s 11.11 Shopping Festival, millions of self-operated products can be delivered within half a day or the same day in over 95% of counties. In the second quarter’s express service satisfaction survey released by the State Post Bureau, JD Express consistently ranked among the top express companies, leading the industry in service satisfaction.
Peng Peng, President of the Guangzhou Doctoral Innovation Research Association and Executive President of the Guangdong Institute of Reform, stated that JD Express is a benchmark for high-quality express services in mainland China. Introducing differentiated services such as “same-city delivery in 4 hours” to Hong Kong will diversify the Hong Kong express market.
New Momentum for the Greater Bay Area:
Local Employment and Industrial Cluster Effects
Currently, the Guangdong-Hong Kong-Macau Greater Bay Area, composed of the two regions and nine cities in Guangdong, holds significant strategic importance in the national development plan. JD Logistics has already established multiple self-operated and collaborative warehouses in Hong Kong, providing integrated warehousing and distribution services for local and overseas merchants.
Since 2015, JD Logistics has set up three “Asia No. 1″ intelligent industrial parks in Guangzhou and Dongguan, forming a triad of smart logistics infrastructure. This network, along with hundreds of central warehouses, bonded warehouses, export warehouses, and direct mail warehouses in South China, creates a multifaceted logistics network for both domestic and international distribution.
These supply chain infrastructures play a powerful role in radiating influence and driving industrial growth. Currently, JD Express has created over hundreds of local jobs in Hong Kong and Macau, supporting the integrated logistics development of the Greater Bay Area.
Post time: Jul-29-2024